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SPTech | Process Audit

Process Audit

Besides technical audits, we also capable to audit the processes in a technical organization and examining the effectiveness of the company procedures. A Process Audit involves a review of an operator’s processes and procedures, as pertaining to the operation of their network. As an example, this could involve a review of processes and procedures for various aspects of engineering, such as the process for the projection of network capacity, network expansion procedures, procedures for monitoring network performance, procedures for dealing with customer complaints, network management and maintenance procedures, network quality management, disaster management procedures, network security procedures audit, etc. An audit also includes a review of the organizational structure of a company, along with the number of personnel dedicated to each sub-organization. Such an audit also typically includes suggestions for improvements and best practices. Depending upon the project, a process audit may also include aspects other than network operation, such as billing, marketing, etc.