Audit services provides key to wireless carriers with the approach of delivering business intelligence to the top management, maximizing customer satisfaction with the QoE to reduce churn, increase ARPU and increase ROI of CAPEX and OPEX.
Safaa Alshams – SPtech is independent from operators, tools vendors or equipment vendors; this gives to Safaa Alshams – SPtech audit the value of an External and Independent Auditor.
End to end technical network audit covers all network areas can including RF, BSS, Core, Transmission, IP/MPLS, IN, VAS, NOC/FM and Rollout. Audit is conducted in three phases:
Phase 1 – Data Collection:
Collection of historical and field data from OMC and Benchmarking
Phase 2 – Data Analysis:
An in-depth study of data collected with root cause analysis of problems
Phase 3 – Recommendations:
Preparation of detailed recommendations with concrete action items to improve network performance and implementation roadmap.
- Better network quality
- Improved customer satisfaction and reduced churn
- Higher revenue and ARPU
- Reduced CAPEX and OPEX